FAQS

There are numerous Mail Order dispensaries in British Columbia with some dating as far back as the 90’s. Although these establishments are not yet considered legal, the Canadian government has decided to let them operate in peace.

Here’s a step-by-step guide in placing your order online with Grasslife:

Click on the desired product(s), choose your weight and quantity then click “Add to Cart”.

You will then have the option to “View Cart” or “Continue Shopping”.

At the “View Cart” page; you can edit your order, apply coupons and view shipping costs.

When you complete the “Checkout”, you will receive an order confirmation showing the status of your order.

You will also receive the Interac e-Transfer instructions, should you choose this method of payment.

When you are logged in, go to My Account and choose the Orders tab.

We ship orders to our customers who reside within Canada.

Free shipping for all orders above $149 (before tax and after discounts) or a flat rate of $15.

All orders are shipped via Canada Post Xpresspost.

A tracking link, which you can find in My Account under “Orders” will be emailed to you once your order has shipped.

Note: When tracking your package please look for the status “Item out for delivery” indicating that the package has left the sorting facility and is on its way to your location. Please allow the following times for your order:

Regional: 2-4 Business Days* (BC, Alberta, Saskatchewan, Manitoba)

National: 3-6 Business Days* (All other regions of Canada)

*Please note that these are estimates. Grass is not responsible for delays caused by the courier.

Our advanced shipping methods ensure your security and privacy. All orders will be discreetly packaged with no mentions of the name GRASS anywhere on the outside of the order. The products are professionally sealed so that your package is completely smell-proof.

Yes, Canada Post has access to all mailboxes. You are not required to be there when the package is delivered, however, should your package not fit in your mailbox and you are not home, Canada Post will attempt to deliver your package the next delivery day. Or they will leave a note explaining that your package is at your nearest Canada Post location for pickup at your convenience.

If you’re tracking your package on the Canada Posts website and it has not updated, it’s most likely due to your package missing a scan, which is fairly common. More often than not, members get their packages on time or a day later. If you do not receive it two days after your expected date, let us know so we can file a trace with Canada Post.

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as postal codes are often manually entered by the postal office and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

To change your address, please go to My Account and you can change your address under Shipping Info.

Often we will email you the tracking number prior to the package scan at the post office. Until your package has been scanned in, your tracking information will not be available for tracking on the Canada Post website. Please allow up to 24 hours for the tracking information to be available.

We offer a one time replacement for a package that has been lost or stolen during transit. (upon investigation results)

Your tracking information is provided in your ORDER COMPLETED email once the tracking info has been created. Please allow up to 24 hours for the tracking information to update as we provide the tracking info before they are scanned at their facility.

You will find the instruction and e-transfer details on the order complete page.

We require a minimum order of $50.

NOTE : Free shipping for all orders above $149 (before tax and after discounts).

E-Transfer: sending an e-Transfer is secure, reliable and it only takes a couple of minutes. If you are new to
Interac, please click here

If you use online banking with a Canadian bank or credit union, then sending an Interac eTransfer just takes a couple minutes.

Search “your bank name” + Interac e-Transfer and you should easily find instructions on how to send an e-Transfer with your financial institution.

Once you’ve sent the e-Transfer, it could take up to a 2 hours for us to receive an email notification of your payment (depending on financial institution). The status of your order will be ‘On Hold’ until payment is received.

Once your order has been paid, our team will then begin packaging your order. You will receive an email update when your order moves from “On Hold” to processing.

Your order will be kept ‘On Hold’ for 48 hours. If payment is not received within the 48 hour period, your order will be cancelled.

Any payments that exceed $500 require photo ID upload to [email protected]

At Grasslife, protection of your data is our top priority. We never share your data. With anyone. Ever.

• General Introduction to Bitcoin
• 5 Secure Trading Platforms to Buy and Sell Bitcoins
• 10 Interesting Facts About Bitcoin

There are many options, here are some of the most popular:

Bitcoin Purchasing Websites

Certain websites allow the user to buy bitcoin without having to supply personal identification documents such as a driver’s license or passport.

They enable a user to buy Bitcoin very quickly, typically in 20 minutes or less.

An example of one of these sites is Coincurve, a Canadian owned company:

Coincurve

After entering the amount of Bitcoin they want, the use enters the Bitcoin address they wish the cryptocurrency to be sent to and then can pay with interac or Flexpin vouchers.

A Bitcoin wallet is a software program that allows a user to access their Bitcoin on the blockchain and send it to other Bitcoin wallets.

Each wallet has a unique piece of data called a private key which enables the wallet to decrypt the user’s transaction data stored on the blockchain ledger.

It is vital that a wallet user keep this private key safe as if another person obtains access to it, that person could steal the Bitcoin.

Once a private key is lost, there is no way to retrieve it or access that user’s Bitcoin on the blockchain so this is another reason why your private key must be securely backed up.

There are four main kinds of Bitcoin wallets:

Desktop or laptop computer wallets

Users can download and install a Bitcoin wallet onto their home computer, whether it be PC, Mac or Linux.

If a wallet is to be installed on a laptop or other portable device, care must of course be taken to secure that device with a password and protect it from theft.

Here links to some recommended desktop wallets:

Bitcoin Core,
Electrum,
Jaxx,
CoPay,
Exodus

Mobile device wallets

For convenience, security and ease of use, mobile wallets are hard to beat, assuming they are properly secure with a device lock, such as PIN code, swipe pattern, password or biometric login.

Modern mobile device platforms such as Android have multiple layers of security, which greatly help to keep your funds safe.

These mobile wallets are available for both Android and Apple platforms:

Coinomi,
Electrum,
Edge,
Jaxx,
Breadwallet

Once you have purchased something with Bitcoin, you should be given a confirmation or receipt that will supply you with the following information:

• The amount of Bitcoin paid
• The Bitcoin address the Bitcoin was sent to
• An order number for the items you purchased
• A unique transaction id that identifies the Bitcoin transaction

In order for a refund to be processed the, either the Bitcoin address or transaction id must be provided.

If both of these cannot be provided, it will not be possible to process the refund.

You should be sent an email with a link to a webpage that will display a new invoice that will enable you to send payment for the remaining balance of the order.

Please see the process outlined above that describes for obtaining a refund and then contact customer support for this site, they will be pleased to help you.

You bet! All of our product photos are taken at by us, internally in our in-house studio with no colour enhancement. And for extra fun, we change them out once in a while. Due to the nature of our products, some product may arrive looking different than the product photos.

Today, it is widely accepted that cannabis has two different species: Indica and Sativa. Crossbreeding of the two types has led to a wide variety of hybrid strains with unique characteristics.

Indica dominant strains have more of a physical effective on the body are more suitable for night-time smoking.

Benefits of Indica:

• Relieves body pain
• Relaxes muscles
• Relieves spasms, reduces seizures
• Relieves headaches and migraines
• Relieves anxiety or stress

Sativa dominant strains tend to have an uplifting, energetic and “cerebral” effect that is best suited for daytime smoking.

Benefits of Sativa:

• Feelings of well-being and at-ease
• Uplifting and cerebral thoughts
• Stimulates and energizes
• Increases focus and creativity
• Fights depression

Cannabis concentrates refers to products that are produced with flower using an extraction method to obtain an end result of a final product with concentrated levels of cannabinoids (THC & CBD)

Products like hash, shatter, budder/wax, kief & oils are considered to be concentrates.

Shatter & budder are two types of cannabis concentrates that are made through the process of extraction to produce a final product with concentrated levels of cannabinoids (THC & CBD).

Shatter refers to the golden-amber translucent oils that are created when the dried cannabis flowers are extracted by a solvent. Afterwards, the solvent is evaporated and what remains (the plant’s resins) is classified as shatter.

Budder refers to the softer, opaque oils that have lost their transparency after extraction. Unlike those of transparent oils, the molecules of cannabis wax crystallize as a result of agitation. Light can’t travel through irregular molecular densities, and that refraction leaves us with a solid, non-transparent oil.

Our advanced shipping methods ensure your security and privacy. All orders will be discreetly packaged with no mentions of the name Grass anywhere on the outside of the order. The products are packaged professionally and are completely smell-proof.